Frequently asked questions
Will callers know it's AI?
BayAnswer sounds natural and introduces itself as your shop's virtual assistant. If a caller asks, it always says it is an AI assistant. We never pretend to be a person.
Do I need a new phone number?
No. You keep your number and turn on call forwarding (no-answer or busy) to your BayAnswer line. We send carrier-specific steps.
Does it work with my shop software?
At launch, BayAnswer books to Google Calendar and texts and emails every call summary. Tekmetric, Shopmonkey and Mitchell 1 integrations are on the roadmap.
Are calls recorded?
Yes. Calls are recorded and transcribed for quality and summaries, and every call opens with a disclosure. Recordings are kept for 90 days.
What about texting customers?
Missed-call text-backs go only to people who just called you, and every text includes opt-out instructions (reply STOP). See our SMS policy.
How do I cancel?
Cancel anytime from the billing link in any email. You won't be charged again.
Can it give price quotes?
Only the ranges you approve, such as your diagnostic fee or oil-change price. It never commits to repair pricing.