SMS Terms, Opt-In & Call Recording

Last updated: November 2, 2026. Template. Have counsel review before launch.

Call recording disclosure

Every call answered by BayAnswer begins with this disclosure: "Thanks for calling [Shop Name]. This is the shop's virtual assistant. This call may be recorded and transcribed for quality." Continuing the call counts as consent. Callers who do not consent can ask to leave a message without recording or ask to be called back by staff.

Missed-call text-back (caller-initiated)

When you call a shop that uses BayAnswer and the call is missed, you may get one text from that shop replying to your call, for example: "Hi, this is [Shop Name]. Sorry we missed your call! Reply here or book at [link]. Reply STOP to opt out." Texts are sent only in response to your call and are not marketing.

Opt-in language (web and phone)

Web form checkbox (not pre-checked): "I agree to receive appointment and service text messages from [Shop Name] (powered by BayAnswer) at the number provided. Message frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out. Consent is not a condition of purchase. See our Privacy Policy and SMS Terms."

Verbal opt-in on calls: "Would you like a text confirming your appointment and when your car is ready? Message and data rates may apply. You can reply STOP anytime." The caller's "yes" is logged with a timestamp.

Program details

Program name: BayAnswer Shop Notifications. Messages include missed-call replies, appointment confirmations and reminders, and vehicle status updates. Message frequency varies, usually 1 to 5 per service visit. Message and data rates may apply. Reply HELP for help or email [email protected]. Reply STOP to cancel, and you will get one confirmation text. Carriers are not liable for delayed or undelivered messages.

Privacy

Mobile numbers and opt-in data are not shared with or sold to third parties for marketing. See our Privacy Policy.